Airport Passenger Services

Duration in Hours: 72

Contents

Module 1– Passenger Service

  • Geographical outlook.
  • Kinds of Passengers.
  • Travel Documents.
  • Seating Policy.
  • TIM (Travel Information Manual).
  • Baggage.
  • Excess Baggage (Weight Concept & Piece Concept)
  • Special Baggage.
  • Unchecked Baggage & Handling Procedures.
  • Forms of Payment.
  • Check-In Procedures.
  • Passenger Requiring Special Handling.
  • Duties & Responsibilities.
  • Upgrading / Downgrading
  • Dead Line
  • Passenger Complaints.

Module 2 - Baggage Handling

  • General
  • Liability
  • Found Baggage.
  • Theft, Pilferage & fraudulent / prevention.
  • Damaged Baggage
  • Missed Baggage.

Module 3- Aerodynamics

  • Introduction
  • Atmosphere Characteristics.
  • Definitions
  • Aircraft Movements & Axis
  • Aircraft Surfaces.

Module 4- Aircraft Handling

  • ICAo Standard Documents For Aircraft.
  • Clearance Procedures
  • Aircraft Certificates And Licenses
  • Safety Regulations on The Ramp.
  • operational Irregularities.
  • Aircraft Familiarization.
  • Aircraft Controls
  • Terms And Definitions
  • Factors Affecting Load And Balance.
  • Principles of Weight And Balance
  • Weight Limitation.
  • Traffic Load Calculations.
  • Load Sheet
  • Load And Balance Chart.
  • Fuel Definitions.
  • Practices For Load Sheet.
  • Loading Instructions Report (LIR).
  • Special Load.
  • Duty of Load Controller and checklist.
  • Post Departure.

objectives

By the end of this course the trainees should be able to assume their duties & responsibilities in the field of Passenger Services