IATA/UFTAA Foundation

Duration in Hours: Self study

Contents

Module 1 – The Travel and Tourism Industry and The Travel Professional

  • The role of the Travel Agent in the Travel and Tourism Business.
  • Business activities that generate income.
  • The (5) A’s essential to a successful destination.
  • Business requirements and commercial skills.
  • Types of employment in the Travel and Tourism Industry.
  • Characteristics, attributes and skills.
  • Major international Travel and Tourism organization.
  • Regional and national Travel and Tourism organizations.

Module 2 - Geography in Travel Planning 2

  • Marketing and selling travel with geography.
  • Understanding and reading maps.
  • The Three-Letter city codes.
  • Planning travel itineraries.
  • World time zones and elapsed times.
  • Local currencies around the world.
  • Modes of transport around the world.

Module 3 – Travel Formalities

  • Travel documents.
  • Health and preventative measures for travelers
  • Taxes, customs and currencies.
  • Travel insurance.
  • Auxiliary services and information supplied by Travel Agent.
  • The Travel Information Manual (TIM)

Module 4 - Land Transport(Rail 2)

  • The Time Table.
  • Why the Train.
  • The Time Table revisited.
  • Special Trains for tourists.

Module 5 – Land Transport ( Car and Camper)

  • The car rental industry.
  • The rental car procedures.
  • Hints for your clients En Route.
  • Campervan rental.

Module 6 - Hotels

  • Accommodation products.
  • The language of accommodation.
  • Resources
  • Rates
  • Reservation and administration.
  • Terms and conditions.

Module 7 – Water Transport (Ferries & Cruise 2 )

  • History and types of ferry services.
  • An overview of ferry vessels.
  • Introduction to ferry schedules.
  • Making ferry reservation.
  • Ferry pricing methods.
  • Ticketing / Accommodating / Administrative procedure

Module 8- Tour Packages ( 2 )

  • Types of tours and tour component.
  • Tour brochures and price.
  • Reservation and accounting procedures.
  • Tour booking conditions and limitations of liability.

Module 9– Air Transport Essentials

  • Industry codes, terminology and definitions.
  • Flight schedules.
  • Baggage.
  • The airport and the flight.
  • International air transportation regulations.

Module 10 - Customer Service

  • Role of the Travel Agent
  • Techniques: making customers feel important.
  • Methods of responding to customer needs.
  • Handling upset customers.
  • Stress: principle sources/methods to cope.

Module 11– Technology in the Travel Industry ( 2 )

  • The relationship between information technology and the Travel Agent.
  • Information technology and current technology used
  • History, structure and functions of the main global distribution system & Internet

Module 12- Passenger Fares & Ticketing 2

  • Passenger air tariff (PAT).
  • The journey concept.
  • IATA geography and global indicators.
  • Fare selection criteria.
  • Currency rules.
  • Specified routings.
  • oW through fare construction.
  • RT and CT fare constructions
  • Ticketing.
  • Credit cards.
  • Taxes, Fees, Charges.
  • Children and infants’ fares.
  • Special fares.
  • Billing and settlement plan (BSP).

Module 13 – Electronic Booking Tools

  • oAG .
  • PNR.
  • Amadeus Car.
  • Amadeus Hotels.
  • Fare Displays.
  • Issuing Electronic and Paper Tickets.
  • Calculator & Currency Functions.

objectives

By the end of this course the trainees should be able to
Construct international air fares obtained through The IATA fare construction
rules,using the PAT (Passenger Air Tariff)
Identify the procedures and entries related to the issuance of passenger ticket(s)
Get flight information using the oAG (World Airways Guide)
Calculate fares for journeys oW
Calculate fares for journeys RT , CT , CTM
Taxes, Fees