This course provides instructions 

• For all the elements of flight arrivals and departures,from meeting the arriving aircraft, to all preparations for departure
• To prepar for each step of the passenger check in process, from setting up the counters to flight closure

  Recognize how to pamper our customers.

  Enhance communication Skills with customers.

  Improve our positive attitude when dealing with customers.

 Define types of people.

§  Recognize Emotional intelligence

Practice English expressions / telephone etiquette

Problem Framing, Generating Alternatives, Making Decisions, Implementation and evaluation , group Problem solving and decision Making 

It gives an in-depth Knowledge of air transport, financial accounting, airport operations, Passengers forecasting, airport planning, marketing, etc. 

The process of the ability to convey or share ideas and feelings effectively

A