By the end of this Course participants will be able to :

• Know the regulatory requirements for documentation.
• Define the key concepts of documentation.
• Apply the content of quality system documentation.
• Develop a quality policy, Quality Manual and Operation Manual.
• Develop and create procedures and work instructions.
• Issue and control of documents.
• Maintain and Retain Documented information according to the new standard of ISO (9001:2015).

Module 1 Regulatory Requirements for Documentation

• ICAO Requirements.
• IOSA Requirements.
• ISAGO Requirements.
• EASA Requirements.
• ECAA Requirements.
• ISO 9001: 2008 Requirements.
• ISO 9001: 2015 Requirements for Documented information.

Module 2 Introduction

• The Key Concepts.
• What’s Quality System Documentation?.
• Reason For Documentation
• Quality System Documentation Content & Hierarchy.

Module 3  Fundamentals of Document Control

• Commonly Used Acronyms
• Grammar and Content
• Punctuation
• Format
• Numbering systems
• Alignment
• Spacing
• Table of Contents

Module 4 Quality System Documentation Content

• Quality Policy.  (Work Shop)
• Quality Manual.
• Operation Manual (Ex: Customized according to customer related regulatory) (Work Shop).
• Procedures.
• Working Instruction.
• Records.
• Job Description.
• Reference Document.

Module 5 Developing a Procedure and Instruction

• Developing Procedure (Work Shop)
• Developing Working Instruction (Work Shop)

Module 6 Control of Quality Documentation System

• Issuance of Document.
• Control of Document.
• Controlling External Documents
• Control of Obsolete Documents.

Module 7  ISO 9001:2015 Requirement for (Maintain and Retain Documented information).

• What’s “Maintain” stand for?
• What’s “Retain” stand for?

Assessment

• Standardization Specialist
• All Quality Staff