By the end of this course, participants will be able to :

• Identify the key concept of root cause analysis process.
• Use root cause analysis tools.
• Select the most appropriate & effective corrective action.
• Follow up the application of corrective action.

Module 1: Root Cause Analysis Key Concepts

• A Brief History of Root Cause Analysis
• Definition of a Problem
• Recognizing a problem
• Root-Cause vs. Symptom
• Symptom Approach vs. Root Cause
• Solution-Action Taken
• Problem VS. Improvement

Module 2: Identify the Problem

• 1-10-100 Rule
• Identify the Problem
• What is Wrong?
• How this Information Known?

Module 3: Defining the Problem

• SMART
• Process Flowchart
• SIPOC.

Module 4: Problem Understanding

• Control Chart
• Performance Matrix

Module 5: Identify the root cause

• Different levels of causes
• Brainstorming.
• (5) Whys
• Fish bone diagram
• Pareto Chart

Module 6: Establishing Corrective Actions

• Selecting Solution
• Corrective Action/ Decision Making Process
• Pitfalls of Decision Making

Module 7: Monitoring the system

• Evaluating the Solution
• The Follow-up

• Academic Degree

Workshop Activities

This course is part of the Aviation Quality Management Diploma