Root Cause Analysis

Course Objectives

By the end of this course, participants will be able to :

  • Identify the key concept of root cause analysis process.
  • Use root cause analysis tools.
  • Select the most appropriate & effective corrective action.
  • Follow up the application of corrective action.

Course Contents

Module 1: Root Cause Analysis Key Concepts

  • A Brief History of Root Cause Analysis
  • Definition of a Problem
  • Recognizing a problem
  • Root-Cause vs. Symptom
  • Symptom Approach vs. Root Cause
  • Solution-Action Taken
  • Problem VS. Improvement

Module 2: Identify the Problem

  • 1-10-100 Rule
  • Identify the Problem
  • What is Wrong?
  • How this Information Known?

Module 3: Defining the Problem

  • Process Flowchart
  • SIPOC.

Module 4: Problem Understanding

  • Control Chart
  • Performance Matrix

Module 5: Identify the root cause

  • Different levels of causes
  • Brainstorming.
  • (5) Whys
  • Fish bone diagram
  • Pareto Chart

Module 6: Establishing Corrective Actions

  • Selecting Solution
  • Corrective Action/ Decision Making Process
  • Pitfalls of Decision Making

Module 7: Monitoring the system

  • Evaluating the Solution
  • The Follow-up


  • Academic Degree

Evaluation Mean(s)

Workshop Activities

This course is part of the Aviation Quality Management Diploma

Course Code
5 Days
Price [EGP] : 3000.00 - For Egyptians Price [USD] : 500.00 - For Non Egyptians
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Course Schedule

This Course is Member of

ISO Courses Quality Management Courses Soft Skills Courses