By the end of this Course participants will be able to :

• Define the key concepts of Quality Management System.
• Identify TQM.
• Explain the benefits of quality.
• Apply the process approach to his/her role.
• Identify the quality requirement.
• Identify manager's role in the internal audit process.
• Explain the purpose of the seven quality tools.
• Apply the manager /leader role to support quality.

Module 1 : Introduction to Quality Management System

• What is Quality?
• Concept Of Quality
• Quality Vs. Productivity
• Benefits of Implementing QMS
• Cost Of Quality
• What is a customer?
• How is customer satisfaction achieved?]
• What is a product?
• Terms and definitions
• Quality Pioneers

Module 2 : Introduction to Total Quality Management (TQM)

• History of TQM
• What’s TQM?
• Objectives of TQM
• Responsibility For Quality
• Old and New Culture
• TQM Six Basic Concepts
• Obstacles of TQM

Module 3 :Why Quality

Module 4 : Process Approach

• Process Management
• Process Flowchart
• SIPOC Process Map

Module 5 : Quality Requirements

• Quality Requirement
• Regulatory Requirement
• Customer Requirement
• International / Regional / National Standards
• What is a standard?
• ISO
• ISO 9001 Revisions

Module 6 : Introduction to Internal Auditing

• erms and definitions
• Benefit of Auditing
• Types of Audits
• Conduct Audit
• Opening meeting
• Non-Conformance Types
• Closing Meeting
• Why do we write an audit report?
• Follow up action

Module 7 : The 7 Quality Tools

Module 8 : Managers/ Leaders Role to Support Quality

• Managers/ Leaders Role to Support Quality
• Manager's/ Leader's Role in (Planning, Organizing, Directing, Controlling)