Quality Management System for Airlines

Focuses on various internal process and enables the organization to identify, measure,control and improve the effectiveness of its process for safe and efficient operations

Course Objectives

By the end of this course the trainees will be able to:

Define the key concepts of Quality.
Establish and deploy the Quality culture.
Define aviation regulation requirements towards Quality.
Define the quality system according to ISO 9001.
Apply the requirements of documentation system.
Perform a quality Audit.

Course Contents

Module 1: Concept Of Quality
- What is Quality?
- Quality loop
- Why do we need quality?
- History of quality
Module 2: Quality Culture
- Understanding what quality culture is
- Quality culture versus traditional culture
- Activating culture change
- Changing leaders to activate change
- Learning what quality culture look like
- Countering resistance to culture change
- Establishing a quality culture
- Maintaining a quality culture
Module 3: Aviation Quality (Quality by Regulation)
- Main Regulators
- Objectives
- Regulatory Organization Structure
- Roles of the Accountable Manager
- Roles of Quality Manager / Representative
- Quality Manual Contents
- AC 145-9Guide for Developing and Evaluating Repair Station and Quality Control Manuals
- Audit Scope
Module 4: Quality System according to ISO 9001
- What is Quality System?
- What is ISO?
- ISO 9001 Requirements
Module 5: Documentation System
- Introduction
- Quality System Documentation contents
- Issuance, Control and Developing of Quality System Documentation
  - Quality Policy
  - Quality Manual
  - Procedure
  - Work Instructions
  - Documented Information
  - Job Description
  - Reference Documents
Module 6: Quality System Auditing(Quality Assurance)
- Introduction to Quality System Auditing
- Terms & Definition
- Types of Audit
- ISO 9001 & Audit
- Managing an Audit Program
- ISO 9011
- Audit Phases
  - Preparation
  - Execution
  - Conclusion and audit Report
  - Follow-up
- Audit Behaviors and Skills
Exam

Target Audience

Quality Personnel
Quality Managers
Auditors
Inspectors

Pre-requisites

Academic Degree

Evaluation Mean(s)

Theoretical Examination at the end of the course.