By the end of this course, participants will be able to :

• Define the key concepts of Quality.
• Explain quality history & evolution.
• Determine the quality requirements and standards.
• Identify the management responsibilities toward quality.

• Introduction to Quality
• Quality History & Pioneers
• Quality Evolution
• Quality Management Principles
• Fundamentals & Vocabulary
• Process Management
• Quality Requirement
                   .Regulatory Requirement
                   .Customer requirement
                    .International / Regional / National Standards
                    .Operational Requirement
• What is a standard?
• Management Responsibility for Quality
• Understanding what quality culture is
• Quality culture versus traditional culture
• Activating culture change
• Changing leaders to activate change
• Countering resistance to culture change
• Establishing a quality culture
• Maintaining a quality culture

• Quality Personnel
• Non Quality Staff

• Academic degree

• Activities and Workshops