-   Learn Crew Air Carrier Access Act Skills Including :

 -    How to Use this Manual (Introduction ,Back ground and Keyword Definition)

 -   How to deal with the disability

 -   Communications Skills with the disability

 -    How to Assisting Travelers in Planning a Trip

 -   Assisting Travelers at the Airport.

 -   Cabin Crew duties with disabilities during flight

 -   Assisting Travelers with Complaints.

 -   How to Interacting With People With Disabilities

 -   New CTA Regulations

- Chapter 1: Background, Definitions and Basics about the Law

- Chapter 2: Assisting Travelers In Planning A Trip

- Module 3: Assisting Travelers At The Airport

- Chapter 4 : Boarding , Deplaning and During Flight

- Module 5:     Assisting Travelers With Complaints

- Chapter 6: Interacting with people with disabilities

 - Cabin Crew

- Good Command of English

- Theoretical Examination

- Examination Pass Grade  : 70 %