Total quality management (TQM) is the continual process of detecting and reducing or eliminating errors in manufacturing. It streamlines supply chain management, improves the customer experience, and ensures that employees are up to speed with training
Define the key concepts of TQM.
<p> Distinguish the benefits of TQM.</p> <p> Determine TQM obstacles.</p> <p> Identify Basic concepts of TQM.</p> <p>Select the appropriate plan for applying TQM within organization</p>
<p>Module 1: What’s TQM?</p> <p>Module 2: Leadership.</p> <p>Module 3: Customer Satisfaction.</p> <p>Module 4: Employee Involvement.</p> <p>Module 5: Continuous Process Improvement.</p> <p>Module 6: Supplier Partnership.</p> <p>Module 7: Performance Measures.</p> <p>Module 8: Benchmarking.</p>
Quality staff - Managers
High Academic Degree
Written Exam
Egyptair Training Academy Certificate