intrdouce the art of etiquette topic , overview historical background
overview the social etiquette rules(with giving some examples)
illustrate the relationship between etiquette and culture
identify the offical addressing protocol
course agenda
9:00 to 10:00 opening session
10:00 to 11:00 module 1 , 2
11:00 to 11:15 coffee break
11:15 to12:30 module 3
12:30 to 13:00 break
13:00 to 15:00 module 4 , 5
Course Objectives
By the end of this course, the trainees will be able to:- Enhance their professional conduct and interactions with guests.
Dealing with different culture, practices and norms to ensure respectful and inclusive interactions Will learn the proper table manners and knowledge of dining etiquette. Handle special dietary requests, to ensure a refined and pleasant during experience for guests.
Engage with customers, show empathy and anticipate their needs, ensuring a personalized and attentive service.
Target Audience
puplic relation stuff
cabin crew
front office stuff
new graduate students
undergraduate students (summer course)
Pre-requisites
N/A
Course Contents
Module ( 1 ): Meaning of etiquette.
Module ( 2 ): Etiquette history and origin.
Module ( 3 ): Cultural diversity.
Module ( 4 ): Etiquette of table ware and glassware.
Module ( 5 ): Addressing important figures.
Evaluation Mean(s)
Evaluation is feedback from the instructor to the studant about students learing .
Certificate(s) Awarded
by the end of the course trainee will receive a certificate of attendance
Course Code
C0-ETF
Duration
1 Day
Price
Price [EGP] :
1000.00 - For Egyptians
Price [USD] :
50.00 - For Non Egyptians
