Our aim is passengers satisfaction, to gain others respect in various situations and how to get
feedback
-Providing exceptional service and creating customer satisfaction, loyalty and positive brand positive brand perception -Deliver personalized service in first class , business class and economy class cabin.-Deliver the appropriate sequence of service - Developing service skil
Module ( 1 ): economy class services
- Sequence of services
- Passenger interactions
- Time management
- Special meals
Module ( 2 ): business class and first class services
- General rules
- Abc service
- Sequence of service
Module ( 3 ): practical training
EXAM