Public Relations Skills

§ Recognize how to pamper our customers.
§ Enhance communication Skills with customers.
§ Improve our positive attitude when dealing with customers.
§ Define types of people.
§ Recognize Emotional intelligence
Practice English expressions / telephone etiquette

Course Objectives

The course in Public Relations Skills is designed to provide trainees with customer-focused and knowledgeable in the many roles they may fill as an Public Relations employee.

Course Contents

Introduction to Public Relations
Passenger Handling & Customer Satisfaction
Public Relations Customers
Positive Attitude
Communication Skills
Types of People

Target Audience

Public relation representatives in any organization

Under/fresh graduate seeking for public relations jobs

Pre-requisites

Good Command of English (Other Foreign Languages are Plus)

Evaluation Mean(s)

Exercises/ Final Exam
Pass Degree 70%