To answer customer questions quickly and effectively , resolve issues with care,.....
Approach email writing as a Professional by doing :
Becaome more productive in how you handle email .
Improve your actual writing and communication style
Creative thinking strategies to generate innovative ideas.
Learn methods to enhance creativity in personal and professional contexts
The techniques that make job seekers more effective
when interviewing for a new position
These skills are important to gain, just like the technical skills and workplace skills you need to perform
well in a position
Recognize how to pamper our customers.
Enhance communication Skills with customers.
Improve our positive attitude when dealing with customers.
Define types of people.
§ Recognize Emotional intelligence
Practice English expressions / telephone etiquette
Risk Management refers to the process of making decisions to accept or reduce the likelihood of a known or assumed risk
- The Aim of The Professional Skills for Instructor Course To Qualify Trainer / Instructor.
The process of organizing and planning how to divide your time between different activities
§ Recognize how to pamper our customers.
§ Enhance communication Skills with customers.
§ Improve our positive attitude when dealing with customers.
§ Define types of people.
§ Recognize Emotional intelligence
Practice English expressions / telephone etiquette
دورة للتعرف علي المشاكل المحتملة والفعلية وكيفية التعامل معها وإيجاد حلول بديلة للمشاكل المعقدة والعلاقة بين المشكلات والفرص وكيفية وضع خطة عمل لتقييم نتائج القرارات المتخذة
- By The End of This Course The Trainees Should be Able To How Adults Learn .
-To qualify candidate Instructors, provide them with complete understanding of instructor role in a company, how to perform Training Needs Analysis TNA and to use all available resources and training aids giving him the required instruction, class management, and communication skills and techniques.
- After Completion Of This Course The Trainee will Be Able To Evaluate Instructors, Prepare Evaluation Documents.
For positive self-image people form their perception based on your appearance as following:
The process of the ability to convey or share ideas and feelings effectively
Elementary Levels 1,2,3
Intermediate Levels 4,5,6
Advanced Levels 7,8