Front Line Resourse Managment (Recurrent)

- By the end of this course the trainees should be able to:
 Complete understanding performance of effect of human factors on their

 - Course References : ECARs part 121 subpart N
                                ISAGO Audit Inspector's Hand Book

- Place of Training  : Emergency Training Department (ETD)

Course Objectives

- To Enhance Front line Personnel knowledge and Awareness of Human Factors which could Cause Incidents That Affect Customer Satisfaction 

 To develop Front Line Skills and Attitudes That Enhances Safety

Course Contents

 - Module 1: Introduction

 - Module 2 :Social Psychology 

- Module 3: Human Error

- Module 4 : Human performance & limitations

- Module 5: Pressure deadline & workload 

-Module 6: Fatigue

-  Module 7: Communication 

- Module 8: Teamwork ,synergy & leadership 

- Module 9: Situational Awareness 

- Module 10: Traffic Manual 

- Module 11: Decision Loop 


Target Audience

- Persons Already Appointed As Station Personnel


- Good command of English language (written and spoken)

Evaluation Mean(s)

- Not Applicable

Certificate(s) Awarded

-  A Certificate Accredited By the Academy.

Course Code
1 Day/ 3HRS
Up on Request
Course Schedule

This Course is Member of

Human Resources Management Courses