Recognize how to pamper our customers.
Enhance communication Skills with customers.
Improve our positive attitude when dealing with customers.
Define types of people.
§ Recognize Emotional intelligence
Practice English expressions / telephone etiquette
This course introduces Trainees to the fundamental concepts, theories, and practices of Human Resource Management (HRM) in modern organizations. It explores the strategic role of HRM in aligning workforce capabilities with organizational goals, ensuring employee satisfaction,. Trainees will gain practical insights into key HR functions, including recruitment, training and development, performance management, compensation, employee relations, and workplace diversity.
The process of organizing and planning how to divide your time between different activities
A performance indicator or key performance indicator (KPI) is a type of performance measurement. KPIs evaluate the success of an organization or of a particular activity (such as projects, programs, products and other initiatives) in which it engages. KPIs provide a focus for strategic and operational improvement, create an analytical basis for decision making and help focus attention on what matters most.
It gives an in-depth Knowledge of air transport, financial accounting, airport operations, Passengers forecasting, airport planning, marketing, etc.
A management training program is a structured plan designed to enhance the skills and knowledge of managers within an organization. These programs aim to equip managers with the tools necessary to effectively lead teams, manage resources, and contribute to the organization’s strategic goals.
Strategic Management involves setting objectives, analyzing the competitive environment, analyzing the internal organization , evaluating strategies , and ensuring that management rolls out the strategic across the organization.
- By the end of this course the trainees should be able to:
Complete understanding performance of effect of human factors on their performance
- By the end of this course the trainees should be able to:
Complete understanding performance of effect of human factors on their
An introductory course to provide knowledge, skills and attitude required to
design and develop competency-based training packages by either upgrading
existing conventional courses, or creating a new one.
تهدف الدورة مداد العاملين باجهزة المعاونة للقيادات بالمعلومات والمهارات والسلوكيات
المهنية اللازمة لتنظيم و إدارة اى اجتماع موكل إليه على كافة المستويات بصوره علمية مهنية
بدرجه احترافية محققا اهداف المرجوة منه.