-         Improving customer satisfaction

-         Enhancing communication skills to create  effective communication

-         Handling customer complaints

-         Friendliness and trust with customers

-         Increasing the knowledge about the product to provide  excellent customer care

-          Teamwork and collaboration with another team members

-         Resolving customer complaints and issues with mutually beneficial solutions.

-         Create customer experience and customer retention.

Module ( 1 ): Need and  wants

Module ( 2 ): Communication skills

 Module ( 3 ): Customer satisfactions and experience

Module ( 4): Handling and resolving customer complaints

Module ( 5): Job knowledge (products +services)

Module ( 6):  Team work and collaborationS

front line staff

N/A

EXAM