customer experience is all the interactions that customers have with the stuff at all stages of the customer journey
10 hrs 2days
by the end of this course the trainees will be able to
-Enhance customer interactions
- Adapting to different customer preferences , situations and communication styles
- Enhancing job knowledge
-Attentiveness and proactivity
Module ( 1 ):
· -what do customer needs and wants
· - brand ambassador
Module ( 2 ):
· Service skills
· Wowing the customers -
Module ( 3 ):
· Attentiveness
· Knowledge of the product
· Service attitude
Module ( 4 ):
· Different customer preferences and situations
· Adapting to different customer preferences
· Handling complaints
Module ( 5 ):
· Communication styles
cabin crew
cabin crew
Exam