by the end of this course the trainees will be able to

-Enhance customer interactions

- Adapting to different customer preferences , situations and communication styles

- Enhancing job knowledge

-Attentiveness and proactivity

Module ( 1 ):

·        -what  do customer  needs and wants

·        - brand ambassador 
Module ( 2 ):

 
·        Service skills

·        Wowing the customers -
Module ( 3 ):

·        Attentiveness

·        Knowledge of the product

·        Service attitude

 
Module ( 4 ):

 
·        Different customer preferences and situations

·        Adapting to different customer preferences

·        Handling complaints

 
Module ( 5 ):

 
·        Communication styles

front line staff

Exam