service finesse

customer experience is all the interactions that customers have with the stuff at all stages of the customer journey

10 hrs 2days

Course Objectives

     by the end of this course the trainees will be able to

-Enhance customer interactions

- Adapting to different customer preferences , situations and communication styles

- Enhancing job knowledge

-Attentiveness and proactivity

Course Contents

Module ( 1 ):

·        -what  do customer  needs and wants

·        - brand ambassador 
Module ( 2 ):

 
·        Service skills

·        Wowing the customers -
Module ( 3 ):

·        Attentiveness

·        Knowledge of the product

·        Service attitude

 
Module ( 4 ):

 
·        Different customer preferences and situations

·        Adapting to different customer preferences

·        Handling complaints

 
Module ( 5 ):

 
·        Communication styles

 

Target Audience

 cabin crew

Pre-requisites

 cabin crew

Evaluation Mean(s)

Exam

Course Code
T.S
Duration
hrs 10 2days
Price
Price [EGP] : 1200.00
Course Schedule

This Course is Member of

Cabin Crew Initial Courses