Cabin Service Training

EGYPTAIR TRAINING CENTER offers the highest quality cabin crew training in the Middle East and Africa regions. All categories of training from initial new hire training to up-grading, recurrent and requalification training for all cabin crew members including instructors & pursers.

Cabin Service Courses

Introduction

  • Introduction of cabin crew profession
  • The meaning of cabin crew and the personal qualifications
  • The difference between this profession and any other one

Grooming

  • Personal hygiene
  • Hair style
  • Make up
  • Jewellery

Etiquette

Crew members coordination and communication

  • Flight phases
  • Various roles of cabin crew
  • Briefing

Nutrition

  • Healthy crew life style
  • Adapting to life style changes

Crew security and safety

  • Night flights
  • Crew in transit and hotels

Managing passenger interaction

  • Passenger with special needs

Customer service

  • Disruptive passenger
  • Communications
  • Customer loyalty

Introduction to airline catering + food service

  • Catering
  • Galley inventory
  • Flight report
  • Schedule
  • HACCP, catering visit
  • Cabin + lav. orientation
  • Special meals
  • Flight sales
  • Y / C service practical
  • B / C service practical
  • F / C service practical

Miscellaneous

  • P.A + demo
  • Amadeus
  • Frequent flyer
  • Work system

Administration Spirits