Effective Communication Skills

Develop the ability to actively listen to customers, colleagues, and superiors to ensure clear understanding
Improve verbal communication skills
Improve non–verbal communication (body) language, facial expressions and gestures
Develop cultural awareness
Cultivate empathy skills to understand and respond to customer needs and wants
Improve written communication skills

Module ( 1 ): Elements of communication

Module (2): How to communicate appropriately

Module (3): Verbal communication vs. non – verbal

Module (4): Listening and empathy skills

Module (5): Written communication

Cabin Crew

Public Relation

Station Staff

Third Party

N/A

Mastery Tests
Pass Grade 70%
Below 70% (just attendance certificate)

Duration: 5 Hrs. - 1 day
Price: Price [EGP] : 1000.00 - For Egyptians Price [USD] : 50.00 - For Non Egyptians
Registration: Register Here
Course Schedule