• Develop the ability to actively listen to customers, colleagues, and superiors to ensure clear understanding
• Improve verbal communication skills        
• Improve non–verbal communication (body) language, facial expressions and gestures
• Develop cultural awareness
• Cultivate empathy skills to understand and respond to customer needs and wants  
• Improve written communication skills

Module ( 1 ): Elements of communication

Module (2):  How to communicate appropriately

Module (3):  Verbal communication vs. non – verbal

Module (4): Listening and empathy skills

Module (5):  Written communication

Cabin Crew

Public Relation

Station Staff

Third Party

N/A

Mastery Tests
Pass Grade 70%
Below 70% (just attendance certificate)