·        Recognize how to pamper our customers.
·        Enhance communication Skills with customers.
·        Improve our positive attitude when dealing with customers.
·        Define types of people.
·        Recognize Emotional intelligence
·        Practice English expressions / telephone etiquette

Ø  Module 1: Introduction To Public Relations

Ø  Module 2: Customer satisfaction

Ø  Module 3: Positive Attitude

Ø  Module 4: Communication Skills

Ø  Module 5: Types Of People

Ø  Module 6: Emotional intelligence

Ø  Module 6: Emotional intelligence

Ø  Module 7: Dealing with complaints

Ø  Module 7: Dealing with complaints

Ø  Module 8: English Golden expressions

Ø  Module 9: Telephone etiquette

Ø  Module 10: Passenger Handling - Airlines

Ø  Module 11: English expressions - Airlines

Ø  Module 12: EGYPTAIR Lounges - Airlines

Public relation representatives in any organization

Under/fresh graduate seeking for public relations jobs

university degree

exercises /Final Exam

Egypt air Training Certificate