Travel Agents Training Program

How You Will Benefit

  • Make appropriate travel arrangements and reservations
  • Calculate and quote appropriate air fares
  • Complete international travel documents in accordance with the applicable IATA rules and procedures
  • Be on the leading edge for 2007 e-ticketing global implementation
  • Answer customers' queries, quote rates and supplements, explain conditions and book tour products
  • Acquire the necessary skills and knowledge to ensure that your front-line contact with the customer is outstanding
  • Understand the role of information technology- Global Distribution Systems and the Internet

Designed For

  • Students who wish to have a career in the travel industry
  • Junior travel consultants
  • Airline personnel
  • Tour operators who deal regularly with travel agents
  • Personnel of large companies responsible for making travel arrangements
  • Travel Agencies that hire employees who hold the IATA/UFTAA International Travel and Tourism Foundation Diploma meet one of the requirements towards becoming IATA-accredited agencies.

Course Content

  • Environment
    • The Travel & Tourism Industry and the Travel Professional
    • Geography in Travel Planning 1
    • Travel Formalities
  • Products
    • Land Transport - Rail 1
    • Water Transport - Ferry
    • Land Transport - Car and Camper
    • Tour Packages 1
    • Hotels
    • Air Transport Essentials
  • Support Services
    • Customer Service
    • Technology in the Travel Industry 1
  • Air Fares and Ticketing
    • Air Fares and Ticketing

Additional Information

The 13 modules in the Foundation Level will provide you with an understanding of the travel and tourism industry, the practicalities of the travel professional's role in this industry, the importance of exceeding customer expectations, and the role of technology in the travel industry.

In addition, you will become familiar with related subjects such as industry regulations, codes, world geography, air fares and ticketing including e-ticketing, visa and health requirements, as well as tour programmes.


  • Secondary/High School Leaving Certificate/Diploma
  • Basic Math skills
  • Good English Skills