Aviation Quality Foundations

Level: Initial - Duration 20 Hrs.

Target Population:

• Quality Personnel
• Non Quality Staff

Prerequisites: Academic degree

Evaluation Means: Activities and Workshops

This course is part of the Aviation Quality Management Diploma

Course Objectives

By the end of this course, participants will be able to :

• Define the key concepts of Quality.
• Explain quality history & evolution.
• Determine the quality requirements and standards.
• Identify the management responsibilities toward quality.

Course Contents

• Introduction to Quality
• Quality History & Pioneers
• Quality Evolution
• Quality Management Principles
• Fundamentals & Vocabulary
• Process Management
• Quality Requirement
  • Regulatory Requirement
  • Customer requirement
  • International / Regional / National Standards
  • Operational Requirement
• What is a standard?
• Management Responsibility for Quality
• Understanding what quality culture is
• Quality culture versus traditional culture
• Activating culture change
• Changing leaders to activate change
• Countering resistance to culture change
• Establishing a quality culture
• Maintaining a quality culture