Total Quality Management

Level: Initial - Duration 25 Hrs.

Target Population: Quality staff

Prerequisites: Academic Degree

Evaluation Means: Exam

This course is part of the Aviation Quality Management Diploma

Course Objectives

By the end of this Course participants will be able to :

• Define the key concepts of TQM.
• Distinguish the benefits of TQM.
• Determine TQM obstacles.
• Identify Basic concepts of TQM.
• Select the appropriate plan for applying TQM within organization

Course Contents

Module 1: What’s TQM?

• What’s TQM?
• What’s Kaizen ?
• Objectives of TQM
• TQM Six Basic Concepts
• Benefits of TQM.
• TQM Obstacles 

Module 2: Leadership.

• Leadership Definition
• Quality leaders
• Effective leader
• Leadership Styles
• Deming Philosophy

Module 3: Customer Satisfaction

• Customer
• Customer Perception of Quality
• Customer Feedback
• Communication

Module 4: Employee Involvement

• Motivation
• Employees Satisfaction
• Achieving a Motivated Workforce
• Empowerment

Module 5: Continuous Process Improvement

• Process Model
• The Juran Trilogy

Module 6: Supplier Partnership.

• Partnering
• Supplier Selection
• Supplier Rating

Module 7: Performance Measures.

• Typical Measurement
• Cost Of Quality
• Data Analysis

Module 8: Benchmarking.

• Definition of Benchmarking
• Reasons to Benchmark
• Benchmarking
• Exemplary Organizations

Exam