Quality Management Concept

Level: Initial - Duration 12 Hrs.

Target Population:

• Quality Personnel
• Non Quality Staff

Prerequisites: Academic degree

Evaluation Means: Activities and Workshops

Course Objectives

By the end of this course, participants will be able to :

• Define the key concepts of Quality.
• Explain quality history & evolution.
• Determine the quality requirements and standards.
• Identify the management responsibilities toward quality.

Course Contents

• Introduction to Quality
• Quality History & Pioneers
• Quality Evolution
• Quality Management Principles
• Fundamentals & Vocabulary
• Process Management
• Quality Requirement
• What is a standard?
• Management Responsibility for Quality