Quality Management System for Airlines

Level: Initial - Duration: 25 Hrs.

Target Population:

• Quality Personnel
• Quality Managers
• Auditors
• Inspectors

Prerequisites:  Academic degree
Evaluation Means: Theoretical Examination at the end of the course.

Course Objectives

By the end of this course the trainees will be able to:

• Define the key concepts of Quality.
• Establish and deploy the Quality culture.
• Define aviation regulation requirements towards Quality.
• Define the quality system according to ISO 9001.
• Apply the requirements of documentation system.
• Perform a quality Audit.

Course Contents

Module 1: Concept Of Quality

• What is Quality?
• Quality loop
• Why do we need quality?
• History of quality

Module 2: Quality Culture

• Understanding what quality culture is
• Quality culture versus traditional culture
• Activating culture change
• Changing leaders to activate change
• Learning what quality culture look like
• Countering resistance to culture change
• Establishing a quality culture
• Maintaining a quality culture

Module 3: Aviation Quality (Quality by Regulation)

• Main Regulators
• Objectives
• Regulatory Organization Structure
• Roles of the Accountable Manager
• Roles of Quality Manager / Representative
• Quality Manual Contents
• AC 145-9Guide for Developing and Evaluating Repair Station and Quality Control Manuals
• Audit Scope

Module 4: Quality System according to ISO 9001

• What is Quality System?
• What is ISO?
• ISO 9001 Requirements

Module 5: Documentation System

• Introduction
• Quality System Documentation contents
• Issuance, Control and Developing of Quality System Documentation
  • Quality Policy
  • Quality Manual
  • Procedure
  • Work Instructions
  • Documented Information
  • Job Description
  • Reference Documents

Module 6: Quality System Auditing(Quality Assurance)

• Introduction to Quality System Auditing
• Terms & Definition
• Types of Audit
• ISO 9001 & Audit
• Managing an Audit Program
• ISO 9011
• Audit Phases
  • Preparation
  • Execution
  • Conclusion and audit Report
  • Follow-up
• Audit Behaviors and Skills 

Exam